Rapid Access to Addictions Medicine (RAAM)

FOR IMPORTANT INFORMATION ON COVID-19 AND RAAM CLINICS PLEASE CLICK THE LINK BELOW:

COVID-19 – RAAM CLINICS

 

What is a RAAM clinic and who is it for?

RAAM clinics are walk-in clinics for adults (ages 18+) looking to get help with high-risk substance use and addiction. This includes people who want to try medical assistance to reduce or stop their substance use. They may experience frequent intoxication or overdose symptoms, as well as unpleasant withdrawal symptoms when attempting to reduce or stop their substance use. RAAM clinics are also for people who may have substance-related health issues, such as hepatitis, pancreatitis and infections. No referral is needed.

RAAM clinics are not for people needing urgent medical attention for serious physical problems or mental health symptoms such as psychosis (paranoia, delusions, hallucinations), agitation; who are at active risk of harm to self or others, or who require police/security involvement.

It can be very difficult to accept that your substance use is problematic, and it’s normal to feel ashamed, frightened, or angry. But the good news is that medical treatment for problematic substance use and addiction is safe and effective. People can and do recover from addiction.

You don’t need an appointment, just show up during clinic hours. If you have a Manitoba Health card or Manitoba Health number, please bring this along.

What happens when I go to a RAAM clinic?

If you’re feeling anxious or hesitant about going to the RAAM clinic, consider bringing a supportive person with you. This may make you feel less overwhelmed and less alone.

The clinic team will complete a health history including questions about your substance use such as:

  • when and how you started using
  • how much and how frequently you use
  • how it may impact your life and responsibilities

The clinic team is there to help you. These questions are to get a complete picture of you in order to determine how to best help you.

Substance use conditions are treatable.

Once the health history is complete, the RAAM clinic team will make treatment recommendations. There are four options:

  1. Education
    The RAAM clinic team will provide you with information on how to make choices that will lower the risks of substance use, such as tips on how to pace your use as well as situations to avoid.
  2. Counselling
    The RAAM clinic team provides brief counseling or may refer you to counselling programs as part of your treatment. Counselling programs can include education on substances and healthy lifestyle choices, group and individual counselling sessions, help with developing coping skills, and connections to support groups. The team will work with you to determine what form of counselling would be most helpful for you.
  3. Medications
    Addiction to some substances, such as alcohol or opioids, can be treated with a medication that will help to lessen cravings, as well as decrease the withdrawal symptoms that may accompany your early days of sobriety. Medication may make other types of treatment more effective and reduce the risk of relapse. These medications are safe and effective when prescribed by a RAAM physician. The team will discuss appropriate options with you.
  4. Other Supports
    There may be the need for more intensive services such as withdrawal management services (i.e. “detox”) or residential addiction treatment. The RAAM clinic team can arrange referrals to these services, among other specialized services.

SAFETY

IMPORTANTIf you are seeking treatment for opioid addiction, abstinence (including withdrawal management/detoxification) is NOT recommended. Opioid Agonist Treatment (OAT) (the use of long-acting medications to treat withdrawal and prevent relapse) is recommended as a safe and effective way to treat your opioid addiction.

When you begin your recovery from opioid addiction, abstinence can place you at higher risk of overdose, medical harms and death. You are welcome to attend a RAAM clinic or contact other OAT providers to discuss your options.


YOU SHOULD KNOW

Individuals do not have to be substance-free for any length of time to access RAAM services.  However, they must be able to have an informed conversation about treatment, understanding the risks and benefits of treatment options. 

If a person is too intoxicated to have an informed conversation, they may be asked to return at a later date or referred to another community service.

If an individual with opioid use disorder is to receive opioid agonist treatment (OAT) with buprenorphine/naloxone (Suboxone), the time from last opioid use will factor into the decision on how to safely start the medication.  There is no specific timeframe of required abstinence from opioids before attending RAAM


Where can I find a RAAM clinic?

For general information about RAAM please contact the Manitoba Addictions Helpline at:  1-855-662-6605. 

 If you need to speak directly with a RAAM clinic, please refer below for phone numbers and times to call.

 


  • Services are provided on a first come, first served basis, with some prioritization based on urgency. The walk-in clinics fill up quickly, it is advised you arrive at registration time. If the clinic is full, you may be referred to other services in your community.
  • Please refer to the listings below for the best time to arrive at the clinic 
  • Harm reduction supplies, including Naloxone (a medication to counter an opioid overdose) are available at all RAAM clinics

Crisis Response Centre (CRC)
817 Bannatyne Avenue, Winnipeg
Walk-in Clinic: Tuesdays, Wednesdays & Fridays– 1 p.m. to 3 p.m. (Registration opens at noon). Saturdays 10 a.m. to 4 p.m. (Registration ends at 3:00 p.m.)
Phone: (204) 792-7159

For assistance on RAAM services at the CRC contact: (204) 792-7159

Harm Reduction supplies are available 24 hours – 7 days a week at this location

Virtual Clinic: Video appointments are available Thursday afternoons for those with mobility, transportation or other challenges.  This service requires an email address and reliable internet.  Call (204)792-7159 for more information and to book an appointment.

NEW – Crisis Response Centre Digital Front Door Drop-in Clinic 

Connect with RAAM services using your laptop or mobile device (Supports Safari, Edge, Chrome browsers).

These virtual clinics are led by nurses.  If needed a follow-up appointment with a doctor or physician assistant will be arranged (either virtually or in-person).

If you have any problems connecting please call (204) 792-7159

When: Only available on Mondays from 9 a.m. to 11 a.m. No appointment needed.

Link (click here): https://crc.accessraam.ca

  • Once connected you will be asked some basic information before entering into a virtual waiting room.  A RAAM staff member will then connect with you.
  • Access to RAAM Digital Front Door is based on service demand and resource availability.

River Point Centre (RPC)
146 Magnus Avenue
Walk-in clinic: Mondays – starts at 1 p.m. (Registration forms accepted after 9 a.m., individuals must be on site at 12 noon).

Thursdays – starts at 9:30.  Registration begins at 9 a.m.

Regular hours of operation: Monday through Friday, 8:30 a.m. to 4:30 p.m.

For assistance on RAAM services at the RPC contact the Team at: 204-390-8078 or 1-855-662-6605

NEW – River Point Centre Digital Front Door Drop-in Clinic

Connect with RAAM services using your laptop or mobile device (Supports Safari, Edge, Chrome browsers).

These virtual clinics are led by nurses.  If needed a follow-up appointment with a doctor will be arranged (either virtually or in-person).

If you have any problems connecting please call (204) 390-8078

When: Only available on from Tuesdays 9 a.m. to 11 a.m. No appointment needed.

Link (click here): rpc.accessraam.ca

  • Once connected you will be asked some basic information before entering into a virtual waiting room.  A RAAM staff member will then connect with you.
  • Access to RAAM Digital Front Door is based on service demand and resource availability.

Where: Aboriginal Health & Wellness Centre

181 Higgins Avenue (2nd Floor – elevator accessible)

Walk-in Clinic: Tuesdays – starts at 12 p.m. Thursdays – starts at 1 p.m. Registration begins at 11 a.m. on both days.
Regular Hours of Operation: Tuesday through Friday, 11 a.m. to 7 p.m., Saturday  9 a.m. to 4:30 p.m.

For assistance on RAAM services at the AHWC contact the Team at204-560-7927

BRANDON

Where: 7th Street Health Access Centre
20 – 7th Street, Brandon
Walk-in Clinic: Mondays, Tuesdays & Wednesdays – 11 a.m. to 1 p.m. (Registration opens at 10:45)
Phone: (204) 578-4800   (Call Monday – Friday 10 a.m. – 6 p.m.)

NEW – Brandon Digital Front Door Drop-in Clinic

Connect with RAAM services using your laptop or mobile device (Supports Safari, Edge, Chrome browsers).

These virtual clinics are led by nurses.  If needed a follow-up appointment with a doctor will be arranged (either virtually or in-person).

If you have any problems connecting please call 204-578-4800

When: Only available on Thursdays from 11 a.m. to 1 p.m. No appointment needed.

Link (click here): https://brandon.accessraam.ca

  • Once connected you will be asked some basic information before entering into a virtual waiting room.  A RAAM staff member will then connect with you.
  • Access to RAAM Digital Front Door is based on service demand and resource availability.

SELKIRK

Where: Selkirk Community Health Office
237 Manitoba Avenue, Selkirk
Walk-in Clinic: Tuesdays 12:30 to 3:30 p.m. (Registration opens at noon)
Phone: (204) 785-7513 (Call Monday – Friday 8:30-4:30)

NEW – Selkirk RAAM Digital Front Door Drop-in Clinic 

Connect with RAAM services using your laptop or mobile device (Supports Safari, Edge, Chrome browsers).

These virtual clinics are led by nurses.  If needed a follow-up appointment with a doctor or nurse practitioner will be arranged (either virtually or in-person).

If you have any problems connecting please call 204-785-7513

When: Only available on Wednesdays from 9 to 11 a.m. No appointment needed.

Link (click here): selkirk.accessraam.ca

  • Once connected you will be asked some basic information before entering into a virtual waiting room.  A RAAM staff member will then connect with you.
  • Access to RAAM Digital Front Door is based on service demand and resource availability.

THOMPSON

Where: Eaglewood Treatment Centre
90 Princeton Drive, Thompson
Walk-in Clinic: Tuesdays 9:30 a.m. to 12 p.m., Wednesdays & Thursdays – 1 to 4 p.m.
Phone:  1 (866) 291-7774   or   (204) 677-7300   or    (204) 677-7240  (Call Monday – Friday 8:30-4:30)

Please note the Thompson walk-in clinic will be closed on Tuesday December 24, 2024

NEW – Thompson RAAM Digital Front Door Drop-in Clinic

Connect with RAAM services using your laptop or mobile device (Supports Safari, Edge, Chrome browsers).

These virtual clinics are led by nurses.  If needed a follow-up appointment with a doctor or nurse practitioner will be arranged (either virtually or in-person).

If you have any problems connecting please call 204-677-7300

When: Only available on Tuesdays from 2 to 4 p.m. No appointment needed.

Link (click here): thompson.accessraam.ca

  • Once connected you will be asked some basic information before entering into a virtual waiting room.  A RAAM staff member will then connect with you.
  • Access to RAAM Digital Front Door is based on service demand and resource availability.

PORTAGE LA PRAIRIE

Where: 159 – 5th Street S.E., Portage la Prairie
Walk-in Clinic: Tuesdays & Thursdays – 1 to 3 pm (Registration opens at 12:30 p.m.) 

Regular Office Hours – Monday – Friday 8:30 a.m. – 4:30 p.m.

Phone – (204) 239-8800 (call anytime and leave a message)

NEW – Portage la Prairie RAAM Digital Front Door Drop-in Clinic

Connect with RAAM services using your laptop or mobile device (Supports Safari, Edge, Chrome browsers).

These virtual clinics are led by nurses.  If needed a follow-up appointment with a doctor or nurse practitioner will be arranged (either virtually or in-person).

If you have any problems connecting please call (204) 239-8800

When: Only available on Mondays from 9 a.m. to 3 p.m. (Closed for lunch 12-1) No appointment needed.

Link: plap.accessraam.ca

  • Once connected you will be asked some basic information before entering into a virtual waiting room.  A RAAM staff member will then connect with you.

  • Access to RAAM Digital Front Door is based on service demand and resource availability.

The posted times are for new walk-in patients seeking RAAM clinic services. In addition, the RAAM clinical team – physician, counsellor, nurse – provides follow-up to patients, coordinating medication management, making referrals to other services, supporting and consulting with other providers, and informing other service providers about RAAM clinic services.

For more information, call the Manitoba Addictions Helpline at 1-855-662-6605

For youth under 18 years old, please contact the Youth Addiction Centralized Intake service. Call 1-877-710-3999 or visit www.manitoba.ca/health/mh/addictions/youth.html

RAAM CLINICS BROCHURE

RAAM CLINICS BROCHURE – PRINTER FRIENDLY VERSION (ENGLISH& FRENCH)

 

RAAM CLINIC FEEDBACK SURVEYS – WE WANT TO HEAR FROM YOU!   

This anonymous & confidential survey takes only 5 minutes

Please choose the clinic you attended and the link that applies to you.  You will need the password provided to you by the clinic to fill out the survey.

Thank you for your support.

CRISIS RESPONSE CENTRE – 817 Bannatyne Avenue – Winnipeg

  • Click here if you attended a RAAM clinic as a patient
  • Click here if you attended a RAAM clinic to support someone who received RAAM services (family or friend)

RIVER POINT CENTRE – 146 Magnus Avenue – Winnipeg

  • Click here if you attended a RAAM clinic as a patient
  • Click here if you attended a RAAM clinic to support someone who received RAAM services (family or friend)

EAGLEWOOD TREATMENT CENTRE90 Princeton Drive Thompson

  • Click here if you attended a RAAM clinic as a patient
  • Click here if you attended a RAAM clinic to support someone who received RAAM services (family or friend)

7th STREET HEALTH ACCESS CENTRE – 20 – 7th Street –  Brandon

  • Click here if you attended a RAAM clinic as a patient
  • Click here if you attended a RAAM clinic to support someone who received RAAM services (family or friend)

SELKIRK COMMUNITY HEALTH OFFICE – 237 Manitoba Avenue – Selkirk

  • Click here if you attended a RAAM clinic as a patient
  • Click here if you attended a RAAM clinic to support someone who received RAAM services (family or friend)

PORTAGE LA PRAIRIE – 159 – 5th Street S.E., Portage la Prairie

  • Click here if you attended a RAAM clinic as a patient
  • Click here if you attended a RAAM clinic to support someone who received RAAM services (family or friend)
DISCLAIMER: This website provides general information only and is not intended as a substitute for professional advice. Every effort is made to ensure that the information is accurate at the time of posting. The Addictions Foundation of Manitoba is not responsible for and may not be in agreement with information provided by other websites that are linked to this site.